Privacy Policy

This Privacy Policy explains how Kohrie ("we", "us") collects, uses, and shares information when you use our website, apps, and delivery network.

Account data: name, email, phone, business details for clients, and credentials needed to sign in.

Operational data: orders, robot status, location and telemetry needed to run trips, pilot session data, and support messages.

Payment and compliance data: billing details, payout information, and background check information where you consent to screening.

Technical data: device, browser, logs, and cookies used to secure and improve the Services.

We use information to provide and improve the Services, match orders to robots, process payments and payouts, support users, prevent fraud, and meet legal obligations.

Stripe processes payments and payouts for Kohrie. Depending on your role, we share information Stripe needs to charge cards, run Stripe Connect onboarding, send earnings, and prevent fraud.

Clients: name, email, business details as needed, payment method tokens, and order amounts for trips you dispatch.

Robot owners and pilots: identity and payout details you provide in Connect onboarding, plus payout amounts tied to completed work on the network.

We do not store full card numbers on Kohrie servers when Stripe handles the card. See Stripe's privacy policy for how they handle payment data.

When you consent to a background check, Kohrie works with Checkr to screen participants before or during onboarding.

We share information needed to invite you to Checkr's flow (such as name and email) and receive screening status and results from Checkr. You may also enter additional information directly in Checkr's secure site.

Checks may apply to robot owners, authorized representatives for client accounts, and pilots where required. Without consent, you may not be able to finish onboarding.

See Checkr's privacy policy for how they handle screening data.

We also use providers for maps, hosting, email, and support tooling. We share only what they need to provide those services.

We may disclose information if required by law, to protect safety, or in connection with a business transfer.

We do not sell your personal information.

We keep information as long as needed for the purposes above and as required by law, then delete or anonymize it where reasonable.

We use administrative, technical, and organizational measures to protect data. No method of transmission or storage is fully secure.

You can update account settings in your portal, contact us about access or correction requests, and opt out of non-essential marketing email where offered.

Some data is required to use the Services. If you withdraw consent for a required check, you may not be able to complete onboarding.

The Services are not directed to children under 13 (or the minimum age in your region). We do not knowingly collect their data.

We may update this policy. The current version is on this page with the date below.

Questions: Contact Us on the Kohrie website or the contact path in your portal.